Refund and Cancellation Policy

Effective 2026-10-11 · Supplier H Company (business registration no. 316-47-00948) · Seller Paddle.com Market Limited · Contact hello@inctryit.com · This is a translation of the Korean Refund and Cancellation Policy. If the two differ, the Korean version prevails.

At a glance

1. 14-day unconditional refund

Within 14 days of the later of the payment date (including automatic renewal payments) and the day you received the email with the contract details that we send right after payment, you can withdraw from the contract regardless of use or reason, and we refund that payment in full. There is no penalty and no deduction for use.

2. Cancellation after 14 days

• You can cancel at any time in subscription management in account settings. You can cancel on the same screen and in the same steps as when you paid, and you may also ask by email (hello@inctryit.com).
• Monthly billing: when you cancel, the next automatic payment stops and you can use the service until the end of the period you have already paid for. If you want to end immediately, we cancel on the day you ask and refund 90% of the fee for the remaining days.
• Yearly billing: you can cancel mid-term at any time. Refund = amount paid × (remaining days ÷ total days) × 90%.
• Example: if you cancel Pro yearly billing of ₩287,000 after using it for 100 days, we refund ₩187,533, which is 90% of ₩208,370, the fee for the remaining 265 days.
• When the period ends you return to the Free plan, and you can keep viewing your saved data under the Free plan's limits.
• Where TRYIT terminates a paid plan because of a violation of the Terms of Service, the refund follows the same rules as above. Added 2026-10-10

3. Notice before payment

For yearly billing, we notify you by email of the scheduled renewal date, the amount and how to cancel between 50 days and 20 days before the expiry date. For monthly billing too, we notify you of the amount, the date and time, and how to cancel 3 days before payment.

4. Service defects and interruptions

• If the service differs from the advertising or description, or is provided differently from the contract, you can withdraw from the contract within 3 months of the day you received the service and within 30 days of the day you learned or could have learned of it, and we refund in full.
• If a paid feature is interrupted, for reasons attributable to TRYIT and without prior notice, for 3 or more consecutive days or for more than 72 hours in total in one month, you can cancel and receive a refund of the full fee for the remaining period.

Refunds for one-off purchases (packs) Added 2026-10-10 · changed 10-11

• Within 14 days of the later of the payment date and the day you received the email with the contract details, we refund the amount paid in full regardless of the number of uses or the reason.
• After 14 days, we refund the unused uses at any time within the validity period (1 year from the date of purchase). Refund = amount paid × remaining uses ÷ total uses. There is no fee or penalty.
• Uses already consumed are not refunded after 14 days. Requests that failed to produce a result are not counted as uses.
• You can try before you buy. Every plan includes a set number of uses of the same feature each day, and even on plans with no included uses you can make the first 2 images per account for free.
• Example: if you use 5 of 20 ad creatives (₩9,900) and ask for a refund on day 10 after payment, we refund the full ₩9,900; if you ask on day 20 after payment, we refund ₩7,425 for the remaining 15.
• Even after the validity period has passed, until 5 years from the date of purchase we refund 90% of the amount corresponding to the remaining uses.
• Where the service is provided differently from the advertising, description or contract, uses already consumed are also refunded under section 4.
• How to apply: press "Refund" in the purchase history on the pricing screen, or let us know by email (hello@inctryit.com) or phone (+82-70-8064-8112). Once you apply for a refund, that pack can no longer be used.

5. How to apply and refund time frame

• How to apply: use subscription management in account settings, the "Manage subscription" link in your receipt email, or paddle.net, or tell us your account email and payment date by email (hello@inctryit.com). Phone +82-70-8064-8112.
• Withdrawals are processed within 3 business days of the day you ask, and cancellation refunds within 3 business days of the day your request reaches us. Requests received by TRYIT are passed on to Paddle immediately. If we are late, we also pay the compensation for delay set by law.
• Refunds are returned to the payment method you used. Card payments are handled as a cancellation of the charge by the card company, and depending on the card company it may take a few more days before the refund actually appears.
• TRYIT paid plans are services provided over an information and communications network and are not subject to payment escrow.

6. Orders paid through Paddle

Payment, receipts and the execution of refunds are handled by Paddle (Paddle.com Market Limited, UK company number 8172165, 30 Old Bailey, London EC4M 7AU — Paddle.com Inc. for purchases in the United States and Paddle.com (Canada) Ltd. for purchases in Canada) as the seller (Merchant of Record), and the TRYIT operator supplies the service. The Paddle buyer terms and the Paddle refund policy also apply; this policy is broader than the Paddle refund policy, so where the two differ this policy, which is more favorable to the user, applies.

7. Dispute resolution

If you send a complaint about a refund or cancellation to hello@inctryit.com, we reply within 3 business days. If it is not resolved, you may apply for mediation to bodies such as the Korea Consumer Agency (1372) or the Content Dispute Resolution Committee.

Operator information